Terms of service
Terms of Service
This website is operated by Sophie Walker trading as Lonimila (“Lonimila”, “we”, “us”, or “our”).
By visiting our website, using our services, or purchasing from Lonimila, you agree to these Terms of Service and the policies referenced within them.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
Products
We make reasonable efforts to ensure product descriptions, photographs, sizing information, prices, and other information displayed on our website are accurate.
Colours and appearance may vary slightly depending on photography, lighting, device displays, and screen settings.
Sizing information is provided as a guide, and customers should review the applicable sizing information before purchasing.
Prices and Payment
Prices are displayed in the currency indicated on our website.
The total payable amount, including applicable shipping charges, will be displayed before purchase.
Payment must be successfully authorized before an order can be processed.
We reserve the right to correct genuine pricing or listing errors.
Orders
After placing an order, customers should receive confirmation using the contact information provided during checkout.
We may refuse or cancel an order where reasonably necessary, including where payment cannot be authorized, fraudulent or unauthorized activity is reasonably suspected, a product becomes unavailable, or a genuine pricing or listing error has occurred.
Where an order is cancelled after payment has been collected, the applicable amount will be refunded.
Customer Information
Customers are responsible for providing accurate and complete contact, billing, and delivery information.
If you notice an error after placing an order, please contact us promptly.
We will make reasonable efforts to make requested changes, but changes may no longer be possible once an order has progressed through fulfillment or shipment.
Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Our estimated UK delivery timeframe is 5–7 business days.
Delivery estimates may occasionally be affected by circumstances outside our reasonable control.
Returns and Refunds
Returns, refunds, and exchanges are handled in accordance with our Refund & Return Policy.
Lonimila offers a 30-day return period, subject to the eligibility conditions described in that policy.
Nothing in our policies limits applicable statutory consumer rights.
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, or incorrect, please contact us promptly.
We may request photographs or other reasonable information necessary to assess the issue.
Where appropriate, we will arrange a replacement, refund, or other suitable resolution.
Cancellations
Customers wishing to cancel or modify an order should contact us as soon as possible.
We will make reasonable efforts to accommodate requests, although cancellation or modification may not be possible once an order has progressed through processing or fulfillment.
Third-Party Services
Certain aspects of our services may rely on third-party providers, including payment processors, e-commerce technology providers, fulfillment services, and shipping carriers.
These providers may operate under their own applicable terms and privacy practices.
Intellectual Property
Unless otherwise stated, original content belonging to Lonimila, including branding, text, graphics, and website materials, is protected by applicable intellectual-property laws.
Such content may not be reproduced or commercially exploited without authorization except where permitted by law.
Prohibited Uses
You must not use our website for unlawful or fraudulent purposes, transmit malicious software, attempt unauthorized access to our systems, interfere with website security, or unlawfully collect information concerning other users.
Website Availability
We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free availability.
We may modify or temporarily suspend parts of the website for maintenance, technical, security, or operational reasons.
Personal Information
Our collection and use of personal information is described in our Privacy Policy.
Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the relevant contract was formed or losses for which we are not legally responsible.
Nothing in these Terms affects your statutory consumer rights.
Changes to These Terms
We may update these Terms periodically to reflect changes to our services, website, business practices, or applicable requirements.
Updated Terms will be published on our website.
Governing Law
These Terms are governed by the laws applicable in England and Wales.
Nothing in this section deprives consumers of mandatory protections available under applicable law.
Contact Information
Lonimila
Sophie Walker
110 Carden Ave
Leeds LS15 0EQ
United Kingdom
Email: info@lonimila.com
Telephone/SMS: +44 7708 511633