Refund policy

Refund & Return Policy

At Lonimila, we want our customers to be satisfied with every purchase. If something isn't right with your order, our customer support team is available to help.

30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with any original tags attached and in its original packaging where applicable.

Proof of purchase or your order number may be required.

How to Request a Return

To request a return, please contact us at info@lonimila.com.

Please include your order number and the reason for your return. We will review your request and provide the appropriate return instructions.

Please contact us before sending a return so that we can provide the correct instructions and ensure your return can be identified and processed properly.

Return Shipping

For returns due to a change of mind, incorrect size selection, or another reason not caused by an error or defect, the customer is responsible for return shipping costs unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, Lonimila will cover the appropriate return or replacement costs.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

We will review the issue and, where appropriate, arrange a replacement or issue a full refund.

We may request photographs or other reasonable information necessary to assess the issue.

Exchanges

If you would like a different size or item, please contact us at info@lonimila.com.

Where an exchange is available, we will provide instructions on how to proceed.

Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the outcome of your return.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund after it has been issued.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. If an order has already progressed sufficiently through processing or fulfillment and can no longer be cancelled, you may request a return after receiving it in accordance with this policy and your applicable statutory rights.

UK Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.

UK consumers purchasing eligible goods online generally have statutory cancellation rights in addition to the voluntary 30-day return period offered by Lonimila.

Your statutory rights also apply where goods are faulty, damaged, not as described, or otherwise fail to meet applicable legal requirements.

Contact Us

For questions regarding returns, refunds, exchanges, cancellations, or damaged or incorrect items:

Lonimila
Seller: Sophie Walker
Email: info@lonimila.com
Telephone/SMS: +44 7708 511633