Shipping policy

Shipping Policy

At Lonimila, we aim to provide customers with a clear and reliable delivery experience from the moment an order is placed until it reaches its destination.

Order Processing

Orders are processed promptly after they are placed.

Processing times may occasionally vary depending on order volume, product availability, weekends, public holidays, or other operational circumstances.

Once tracking information becomes available, customers can use it to monitor the progress of their shipment.

Estimated Delivery Time

Our estimated delivery timeframe for UK orders is:

5–7 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, transportation disruptions, or unusually high demand.

Order Tracking

Where tracking is available, customers will receive tracking information for their shipment.

Please allow some time for newly created tracking information to register and begin updating within the carrier's system.

If your tracking information has not updated for an extended period or you have concerns regarding your shipment, please contact info@lonimila.com.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Where free shipping is offered, this will be indicated on the website or during checkout.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the information where possible. However, once an order has progressed through fulfillment or shipment, we may be unable to change its delivery details.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment and assist you.

We will review available tracking information and, where appropriate, work with the relevant delivery provider to determine the status of the shipment.

Where an order is confirmed as lost in transit or cannot reasonably be delivered, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Delivered but Not Received

If tracking indicates that an order has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbours, reception areas, or other safe locations where the carrier may have left the parcel.

If you are still unable to locate your order, please contact us and we will assist you in reviewing the available delivery information.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately.

If this occurs, customers may receive separate tracking information for individual shipments.

Customer Support

For questions regarding shipping, tracking, or delivery:

Email: info@lonimila.com
Telephone/SMS: +44 7708 511633

Please include your order number when contacting us whenever possible.

Nothing in this Shipping Policy limits your applicable statutory consumer rights.