Privacy policy

Privacy Policy

Last updated: 25 September 2026

This Privacy Policy describes how Sophie Walker trading as Lonimila (“Lonimila”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit our website, purchase products from us, communicate with us, or otherwise use our services.

Who We Are

The Lonimila store is operated by:

Sophie Walker trading as Lonimila
110 Carden Ave
Leeds LS15 0EQ
United Kingdom

Email: info@lonimila.com
Telephone/SMS: +44 7708 511633

Personal Information We Collect

Depending on how you interact with our services, we may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address;
Order information, including products purchased, order details, delivery information, returns, and refunds;
Payment and transaction-related information;
Customer-support communications;
Device and usage information, including IP address, browser information, device information, and website interactions; and
Marketing preferences and information regarding interactions with promotional communications.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Arrange shipping and delivery;
Provide tracking information;
Process returns, exchanges, and refunds;
Provide customer support;
Communicate regarding orders;
Process payments and maintain transaction records;
Detect and prevent fraud or unauthorized activity;
Maintain website and service security;
Improve our products and customer experience;
Measure website and marketing performance;
Provide marketing where permitted;
Maintain appropriate business records; and
Comply with applicable legal obligations.

Legal Bases for Processing

Where required by UK data-protection law, we process personal information based on one or more appropriate legal bases, including:

Contract — where processing is necessary to provide products or services requested by you.

Legitimate interests — where processing is reasonably necessary for our business operations, security, fraud prevention, customer service, or improvement of our services, provided those interests are not overridden by your rights.

Consent — where you have provided consent and consent is the appropriate legal basis.

Legal obligation — where processing is necessary to comply with applicable legal requirements.

Sharing Personal Information

We may share relevant information with service providers where reasonably necessary to operate our store, including:

E-commerce technology providers;
Payment processors;
Fulfillment and logistics providers;
Shipping and delivery companies;
Customer-support providers;
IT, hosting, and security providers;
Analytics providers;
Advertising and marketing providers;
Professional advisers; and
Authorities where disclosure is legally required.

Shopify

Our online store uses Shopify's e-commerce technology.

Shopify may process personal information associated with customers' interactions with our store in accordance with its applicable privacy practices.

Fulfillment and Delivery

Information necessary to fulfill and deliver orders may be provided to relevant fulfillment, logistics, and delivery providers.

This may include your name, delivery address, telephone number, email address, order contents, and other information reasonably necessary to complete fulfillment and delivery.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics and advertising.

Where required, non-essential cookies will be used subject to applicable consent requirements.

International Transfers

Some service providers involved in operating our website, processing orders, or providing other services may process information outside the United Kingdom.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission or storage method can, however, be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights including the right to request:

Access to personal information held about you;
Correction of inaccurate information;
Deletion in certain circumstances;
Restriction of certain processing;
Objection to certain processing;
Data portability where applicable; and
Withdrawal of consent where processing relies on consent.

You may also object to certain direct-marketing activities.

To submit a privacy request, contact info@lonimila.com.

We may need to verify your identity before processing certain requests.

Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication.

Opting out of promotional marketing does not prevent us from sending necessary transactional communications relating to orders, shipping, returns, refunds, or customer service.

Children's Privacy

Our services are not intended for independent use by children who are not legally capable of entering into purchase transactions.

We do not knowingly seek to collect children's personal information contrary to applicable law.

Complaints

If you have concerns regarding our handling of personal information, please contact us at info@lonimila.com.

You may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or applicable requirements.

The revised version will be published on our website with an updated revision date where appropriate.

Contact Us

For privacy-related questions or requests: